Privacy policy
Last updated: December 11, 2025
DUALE (“we”, “us”, “our”) operates this website and online store, including all related information, tools, features, products, and services (the “Services”). Our store is hosted and powered by Shopify. This Privacy Policy explains how we collect, use, and disclose your personal information when you access our website, place an order, or otherwise interact with us.
By using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
We collect personal information that identifies or can reasonably be linked to you. This includes:
Information You Provide
• Name, email, phone number
• Billing and shipping address
• Payment information (processed securely by Shopify/payment providers)
• Account login details, preferences, and settings
• Messages or information provided through customer support
• Order details, purchase history, returns, and wishlist activity
Information Collected Automatically
• Device and browser type
• IP address and general location
• Site usage details, such as pages viewed and actions taken
• Cookies and tracking technologies
Information From Third Parties
• Shopify (store hosting and checkout services)
• Payment processors
• Shipping and fulfilment partners
• Advertising and analytics providers
2. How We Use Your Personal Information
We may use your personal information for the following purposes:
To Provide and Improve Our Services
• Process transactions and payments
• Fulfil and deliver orders
• Manage returns and exchanges
• Maintain your account
• Improve website functionality and personalise your shopping experience
Marketing and Advertising
• Send promotional emails or SMS messages
• Show personalised ads based on browsing and purchase history
You may opt out of marketing at any time.
Security and Fraud Prevention
• Authenticate accounts
• Detect and prevent fraudulent or illegal activity
• Protect the integrity of our Services
Customer Support
• Respond to enquiries and offer assistance
• Improve our customer service processes
Legal Compliance
• Respond to legal requests and obligations
• Maintain appropriate business records
3. How We Disclose Personal Information
We may share your personal information with:
• Shopify, which powers our online store
• Service providers, such as:
• Payment processors
• Shipping and logistics companies
• Customer support platforms
• Data analytics and advertising partners
• IT and cloud hosting services
• Business and advertising partners
• Affiliates within our corporate group
• Legal authorities, when required
• Third parties, when you choose features like social media login or integrations
• Business transactions, such as mergers or acquisitions
We do not sell your personal information.
4. Cookies
We use cookies to:
• Operate and secure the website
• Remember your preferences
• Run analytics
• Improve performance and personalise your shopping experience
• Enable targeted advertising
You may control cookies through your browser settings, but disabling them may affect site functionality.
Shopify cookie details: https://www.shopify.com/legal/cookies
5. Relationship With Shopify
Our store is hosted by Shopify, which collects and processes personal information on our behalf to operate and improve the Services. Shopify may also use aggregated data across its platform.
To learn more about Shopify’s privacy practices or to exercise rights with Shopify, visit:
https://privacy.shopify.com/
6. Children’s Data
Our Services are not intended for children. We do not knowingly collect information from individuals under the age of majority. If a child has provided personal information, please contact us to request its deletion.
7. Security and Data Retention
We implement reasonable security measures to protect your information, but no system is completely secure.
We retain your personal information only as long as necessary to:
• Provide our Services
• Fulfil orders
• Support your account
• Meet legal obligations
• Resolve disputes and enforce policies
8. Your Rights
Depending on your location, you may have rights such as:
• Access your personal information
• Delete your information
• Correct inaccuracies
• Receive a copy of your data (portability)
• Opt out of targeted advertising
• Restrict processing (where applicable)
• Withdraw consent
To exercise these rights, contact us at info@duale.com.au.
We may request proof of identity before responding.
We will not discriminate against you for exercising your rights.
9. International Transfers
Your personal information may be transferred, stored, or processed outside your country, including in regions with different privacy laws. We use safeguards such as Standard Contractual Clauses for international transfers where required.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. Updated versions will be posted on this page with a revised “Last updated” date.
11. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, contact us at:
Email: info@duale.com.au
Data Controller: DUALE