Terms of service

OVERVIEW

This website is operated by DUALE. Throughout the site, the terms “we”, “us”, and “our” refer to DUALE. DUALE offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree, you may not access the website or use any Services.

Any new features or tools added to the store will also be subject to these Terms. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to review this page periodically. Continued use of the website following any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction, or that you are the age of majority and have given consent for your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including copyright laws).

You must not transmit worms, viruses, or destructive code.

Any breach of these Terms may result in immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted over various networks and adapted to technical requirements. Credit card information is always encrypted.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission.

Headings in this agreement are for convenience only.

SECTION 3 – ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

We are not responsible for information on this site that is not accurate, complete, or current. The content is for general use only and should not be relied on solely for decision-making.

Historical information is provided for reference only. We have no obligation to update content, and you agree it is your responsibility to monitor changes.

SECTION 4 – MODIFICATIONS TO THE SERVICE & PRICES

Prices for our products may change without notice.

We reserve the right to modify or discontinue the Service at any time without notice.

We are not liable for any modification, price change, suspension, or discontinuation of the Service.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or Services may be available exclusively online and may have limited quantities. All returns or exchanges must follow our Refund Policy.

We attempt to display product colours and images accurately but cannot guarantee your device’s display is exact.

We may limit sales of products or Services to any person or geographic region. We may limit quantities of any product. All descriptions or pricing are subject to change at any time without notice. Products may be discontinued at any time.

We do not guarantee that the quality of any products, Services, or information will meet your expectations.

SECTION 6 – ACCURACY OF BILLING & ACCOUNT INFORMATION

We reserve the right to refuse any order. We may limit or cancel quantities purchased per person, household, or order, including orders placed using the same account, card, or address.

If we make a change or cancellation, we may notify you via email, billing address, or phone number provided.

You agree to provide accurate, current information for all purchases and to update details such as email and payment information so we can complete transactions.

See our Refund Policy for more details.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools which we do not control. You acknowledge that access is provided “as is” without warranties.

Use of such tools is entirely at your own risk. Future new Services or features will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

Some content, products, or Services available via our site may include materials from third parties.

We are not responsible for the accuracy or content on third-party sites and will not be liable for any damages related to third-party transactions.

Please review third-party policies before engaging in transactions.

SECTION 9 – USER COMMENTS, FEEDBACK & SUBMISSIONS

If you submit ideas, suggestions, or other materials (“comments”), you agree that we may use them without restriction at any time.

We have no obligation to maintain comments in confidence, pay compensation, or respond.

We may remove content that we deem unlawful, offensive, defamatory, threatening, or otherwise objectionable.

You agree your comments will not violate any third-party rights or contain harmful code.

You are solely responsible for the accuracy of your comments.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES & OMISSIONS

Occasionally, information in the Service may contain errors related to descriptions, pricing, promotions, or availability. We reserve the right to correct errors and update information without notice.

We have no obligation to update information except as required by law.

SECTION 12 – PROHIBITED USES

You are prohibited from using the site:
• For unlawful purposes
• To violate regulations or laws
• To infringe intellectual property rights
• To harass, abuse, or discriminate
• To submit false information
• To upload viruses
• To collect personal data of others
• To spam, phish, crawl, or scrape
• For obscene or immoral purposes
• To interfere with security features

Violation may result in termination of Services.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that use of the Service will be uninterrupted, secure, or error-free.

You agree that use of the Service is at your sole risk. All products and Services are provided “as is” unless otherwise stated.

In no case shall DUALE, its directors, employees, affiliates, agents, contractors, suppliers, or partners be liable for any damages arising from use of the Service or products.

Liability is limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless DUALE, its owners, officers, affiliates, partners, and employees from any claims arising from your breach of these Terms or violation of any law or third-party rights.

SECTION 15 – SEVERABILITY

If any part of these Terms is found unlawful or unenforceable, the remaining provisions will still apply.

SECTION 16 – TERMINATION

These Terms remain in effect until terminated by you or us.

We may terminate the agreement without notice if you breach these Terms.

SECTION 17 – ENTIRE AGREEMENT

These Terms, along with our posted policies, constitute the entire agreement between you and DUALE.

SECTION 18 – GOVERNING LAW

These Terms are governed by the laws of Australia.

SECTION 19 – CHANGES TO TERMS

You can review the latest version of these Terms at any time. Continued use of the site after changes constitutes acceptance.

SECTION 20 – CONTACT INFORMATION

Trade name: DUALE
Phone: 0401 381 544
Email: info@duale.com.au