Shipping policy

Shipping Policy for Duale

Processing Time
Orders ship within 1 to 2 business days. You will receive a tracking number once your order is dispatched.

Shipping Methods
• Standard shipping, 3 to 8 business days.
• Express shipping, 1 to 3 business days.
• Carrier options depend on your location and order size.

Shipping Fees
• Standard shipping has a flat rate.
• Express shipping costs more due to faster delivery.
• Exact fees appear at checkout.

Delivery
You must provide a complete address. Delays can occur during holidays or due to weather. Couriers may require a signature for high value items.

Order Tracking
Tracking details are sent by email. You can check live updates through the carrier link.

Lost or Delayed Orders
If your package is delayed or shows no movement for 5 business days, contact support. We will open an inquiry with the carrier.

Wrong Address
If the address is incorrect, your package may return to us. You will need to pay for reshipping.

Damaged Items
If your order arrives damaged, contact support within 48 hours with photos so we can resolve it quickly.

International Shipping
International delivery times and fees vary and may include customs charges.